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Jobs or company...

Customer Service Admin

Salary undisclosed
Original
Simplified

At Aeon Earth, people are our greatest asset! We take pride in doing what’s right for our customers, our employees, and our world. We empower them to be their best and do their best work.

The company offers work in the office. We are only able to accept applications for those based in Singapore and have sponsorship to live and work in Singapore.

What is this role?

The Customer Service Representative is responsible for communications with customers including coordination of repair services at A.LAB, an Apple Authorised Service Provider.

The successful candidate will have a collaborative and friendly work style, be exceptionally well-organised, able to effectively multi-task & prioritise and take initiative.

As a member of the Aeon Earth family, you will contribute to our high energy, collaborative and fun environment.

What you can expect to do?

  • Monitoring and responding to calls, emails, and WhatsApp Business chats

  • Contact customers for repair services including remote diagnostics, part ordering and payment verification

  • Management of customer appointments

  • Compliance with workplace safety and security

  • Liaise with supervisor on customer feedback

  • Other duties and special projects as assigned

What are we looking for?

  • 1 year customer service experience (Preferred)

  • Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences

  • Experience with macOS, iOS (Preferred)

  • Ability to work in a high-growth, fast-paced environment

  • Strong organisational, analytical, and time management skills

  • Ability to coordinate multiple tasks and prioritise effectively

  • Excellent written and verbal communication skills

  • High attention to detail

  • Knowledge in Microsoft Word and Excel

  • Produce work with a high level of accuracy

Why Aeon Earth?

Aeon Earth is an Apple Authorised Service Provider as A.LAB and a member of the Apple Consultants Network as ALAB360. We offer Jamf as a solution for managing Apple devices.

Additionally, we are a reseller of Cambrionix charge and sync hubs, and provide IT asset recovery, data erasure services using Securaze and Garner Products.

We encourage you to simply be you. We seek and value different perspectives to ensure Aeon Earth is a place where everyone feels comfortable and be successful.

Benefits are a critical part of the employee experience. Our benefits include annual and sick leave, medical insurance and benefits. And many others!

Work Hours

Monday to Friday, 9 am to 6 pm, excluding public holidays


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 20 January 2025
  • Expected salary: $2,400 - $2,600 per month
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