CUSTOMER SERVICE EXECUTIVE
Salary undisclosed
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Job Description
- Reports to the Customer Service Manager
- Responding promptly to customer inquiries
- Processing and coordinating customers’ orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support
- Communicating with customers through various channels
- Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
- Good understanding and knowledge of company’s products
- Generates and processes new sales leads as necessary
- Update of product item code in the company’s system and expiry date management of products
- Compile and generate various monthly reports for the sales team
- Minimum diploma & above of relevant discipline
- Minimum 2 years of related experience preferably with food & beverage exposure
- Positive attitude and customer service minded
- Proficient in Microsoft Office applications (Excel, Words)
- Good communication and negotiation skills
- Proactive in solving problems
- Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
- Entitled to monthly sales incentive (subject to achievement of KPI)
- 1-month AWS
- Variable bonus scheme
- Medical insurance coverage
- $200 dental claim per year
- 14 days annual leave per year
- 5.5 days’ workweek (rotating Saturday duty)
- Mon - Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm
Job Description
- Reports to the Customer Service Manager
- Responding promptly to customer inquiries
- Processing and coordinating customers’ orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support
- Communicating with customers through various channels
- Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
- Good understanding and knowledge of company’s products
- Generates and processes new sales leads as necessary
- Update of product item code in the company’s system and expiry date management of products
- Compile and generate various monthly reports for the sales team
- Minimum diploma & above of relevant discipline
- Minimum 2 years of related experience preferably with food & beverage exposure
- Positive attitude and customer service minded
- Proficient in Microsoft Office applications (Excel, Words)
- Good communication and negotiation skills
- Proactive in solving problems
- Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
- Entitled to monthly sales incentive (subject to achievement of KPI)
- 1-month AWS
- Variable bonus scheme
- Medical insurance coverage
- $200 dental claim per year
- 14 days annual leave per year
- 5.5 days’ workweek (rotating Saturday duty)
- Mon - Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm