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CUSTOMER SERVICE EXECUTIVE

Salary undisclosed

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Job Description

  • Reports to the Customer Service Manager
  • Responding promptly to customer inquiries
  • Processing and coordinating customers’ orders, forms, applications, and requests
  • Ensure customer satisfaction and provide professional customer support
  • Communicating with customers through various channels
  • Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
  • Good understanding and knowledge of company’s products
  • Generates and processes new sales leads as necessary
  • Update of product item code in the company’s system and expiry date management of products
  • Compile and generate various monthly reports for the sales team

Job Requirements

  • Minimum diploma & above of relevant discipline
  • Minimum 2 years of related experience preferably with food & beverage exposure
  • Positive attitude and customer service minded
  • Proficient in Microsoft Office applications (Excel, Words)
  • Good communication and negotiation skills
  • Proactive in solving problems
  • Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
  • Entitled to monthly sales incentive (subject to achievement of KPI)
  • 1-month AWS
  • Variable bonus scheme
  • Medical insurance coverage
  • $200 dental claim per year
  • 14 days annual leave per year
  • 5.5 days’ workweek (rotating Saturday duty)
  • Mon - Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm
Job Description

  • Reports to the Customer Service Manager
  • Responding promptly to customer inquiries
  • Processing and coordinating customers’ orders, forms, applications, and requests
  • Ensure customer satisfaction and provide professional customer support
  • Communicating with customers through various channels
  • Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
  • Good understanding and knowledge of company’s products
  • Generates and processes new sales leads as necessary
  • Update of product item code in the company’s system and expiry date management of products
  • Compile and generate various monthly reports for the sales team

Job Requirements

  • Minimum diploma & above of relevant discipline
  • Minimum 2 years of related experience preferably with food & beverage exposure
  • Positive attitude and customer service minded
  • Proficient in Microsoft Office applications (Excel, Words)
  • Good communication and negotiation skills
  • Proactive in solving problems
  • Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
  • Entitled to monthly sales incentive (subject to achievement of KPI)
  • 1-month AWS
  • Variable bonus scheme
  • Medical insurance coverage
  • $200 dental claim per year
  • 14 days annual leave per year
  • 5.5 days’ workweek (rotating Saturday duty)
  • Mon - Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm