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Manager, Customer Care

$ 4,500 - $ 5,000 / Per Mon

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Role & Responsibilities:

  • Lead the customer care team and oversee the daily operations of the customer care team
  • Develop intervention strategies to mitigate gaps in service delivery
  • Drive customer attraction and retention strategy to improve loyalty
  • Audits customer service procedures and trends to determine system improvements.
  • Monitor and ensure timely resolution of all customer issues.
  • Consistently review on existing service procedures, policies and standards
  • Develop and implement changes to improve customer service experience and facilitate organic growth
  • Recruit, mentor and develop customer care executives
  • Work closely with internal departments to improve service quality and service recovery process
  • Perform other administrative duties as assigned

Requirements:

  • Bachelor Degree with 2-3 years of relevant experience
  • Minimum 1 year of leadership experience
  • Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
  • Customer-centric mindset with a passion for delivering exceptional experiences
  • Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
  • Able to work independently and collaboratively in a fast-paced environment

Job Types: Full-time, Permanent

Pay: $4,500.00 - $5,000.00 per month

Benefits:

  • Additional leave
  • Employee discount
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person