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Entry-Level Customer Care Associate
$ 2,500 - $ 4,000 / month
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Responsibilities:
- Answer inquiries via email, live chat, and phone
- Provide accurate information on products and services
- Handle complaints and resolve basic customer issues
- Record all customer interactions and feedback
- Support internal teams by relaying customer concerns
- Follow up on customer cases to ensure satisfaction
- Assist in improving service documentation and SOPs
Requirements:
- At least a polytechnic graduate in any discipline
- Passion for providing outstanding customer support
- Strong written and verbal communication
- Ability to work independently and in a team
- Familiarity with basic CRM systems
- Able to work under pressure and manage time well
- Friendly, empathetic, and attentive to detail
Job Types: Full-time, Permanent, Fresh graduate
Pay: $2,500.00 - $4,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Professional development
- Unlimited paid time off
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Signing bonus
Work Location: In person