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Entry-Level Customer Care Associate

$ 2,500 - $ 4,000 / month

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Responsibilities:

  • Answer inquiries via email, live chat, and phone
  • Provide accurate information on products and services
  • Handle complaints and resolve basic customer issues
  • Record all customer interactions and feedback
  • Support internal teams by relaying customer concerns
  • Follow up on customer cases to ensure satisfaction
  • Assist in improving service documentation and SOPs

Requirements:

  • At least a polytechnic graduate in any discipline
  • Passion for providing outstanding customer support
  • Strong written and verbal communication
  • Ability to work independently and in a team
  • Familiarity with basic CRM systems
  • Able to work under pressure and manage time well
  • Friendly, empathetic, and attentive to detail

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Professional development
  • Unlimited paid time off
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Signing bonus

Work Location: In person