Epicareer Might not Working Properly
Learn More

Customer Care Associate

Salary undisclosed

Checking job availability...

Original
Simplified

Viriya Community Services is hiring a Full time Customer Care Associate role in Jurong West, Singapore. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: $2,600 - $2,800 per month

Roles & Responsibilities

The Support Care Associate is responsible for conducting the engagement and preventive activities to the clients and/or caregivers in an individual or group based settings. He/She will be working closely with fellow colleagues (Social Worker, Counsellor, Psychologist, Programme Executive etc.)in the planning and implementation of these activities, as well as to monitor clients’ condition and progress.

Job Scope

A. Programme Implementation

i. Provide support to clients and/or caregivers through engaging them in meaningful activities such as cognitive stimulation activities or structured activities e.g. reminiscence, memory, linguistic and other appropriate activities) based on clients’ interest.

ii. Support in the planning and organization of structured preventive activities and/or programmes for the community, those at risk of mental health conditions and clients.

iii. Support in the monitoring the clients’ conditions and progress, and escalate to the Supervisorl for support.

B. Administration and Staff Development

i. Provide logistical or operational support for clients and/or caregivers.

ii. Ensure attendance in training and supervision sessions, where relevant, as part of the staff competency required by the CREST programme.

C. Other Duties

i. Any other duties, as assigned.