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Customer Relations Executive

Salary undisclosed

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Luxury Tours & Travel Pte Ltd is hiring a Full time Customer Relations Executive role in Kallang, Singapore. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • No experience required for this role
  • Working rights required for this role
  • Expected salary: $2,300 - $2,800 per month
  • This role is an urgent hire

Benefits

  • Professional development and training programs

  • Medical Subsidy

  • Discounts on our travel packages and services

Responsibilities:

  • Communicating in a friendly disposition regardless internally or externally.

  • Ensure all calls, chats, emails are handled promptly & professionally.

  • Respond to inquiry, feedback and provide resolution in accordance with the company service standards

  • Perform data entries and quality checks on bookings for future arriving guests

  • Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently

  • Liaison between various business units on satisfying guests requests

  • Determine guests’ needs and quote the appropriate rate as per requirements on all products and services

  • Know the pricing, packages, and convert opportunities into sales

  • Perform other ad hoc assignment and project as and when necessary

Requirements:

  • Strong teamwork and communication skills

  • Service-oriented and passionate to work in the aviation industry

  • Able to work on weekends and public holidays (On rostering)

  • Good communication and inter-personal skills to interact with people from diverse backgrounds

  • A strong sense of initiative with the willingness to go-the-extra-mile for both internal and external stakeholders

  • A calm temperament and conflict resolution skills

  • Ability to work independently and be an excellent team player who keeps the team abreast of latest update

  • Ability to cope in fast pace environment

  • Pleasant personality and a good team player