Customer Relations Executive
Luxury Tours & Travel Pte Ltd is hiring a Full time Customer Relations Executive role in Kallang, Singapore. Apply now to be part of our team.
Job summary:
- Flexible hours available
- No experience required for this role
- Working rights required for this role
- Expected salary: $2,300 - $2,800 per month
- This role is an urgent hire
Benefits
Professional development and training programs
Medical Subsidy
Discounts on our travel packages and services
Responsibilities:
Communicating in a friendly disposition regardless internally or externally.
Ensure all calls, chats, emails are handled promptly & professionally.
Respond to inquiry, feedback and provide resolution in accordance with the company service standards
Perform data entries and quality checks on bookings for future arriving guests
Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
Liaison between various business units on satisfying guests requests
Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
Know the pricing, packages, and convert opportunities into sales
Perform other ad hoc assignment and project as and when necessary
Requirements:
Strong teamwork and communication skills
Service-oriented and passionate to work in the aviation industry
Able to work on weekends and public holidays (On rostering)
Good communication and inter-personal skills to interact with people from diverse backgrounds
A strong sense of initiative with the willingness to go-the-extra-mile for both internal and external stakeholders
A calm temperament and conflict resolution skills
Ability to work independently and be an excellent team player who keeps the team abreast of latest update
Ability to cope in fast pace environment
Pleasant personality and a good team player