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Jobs or company...

Customer Relations Executive

  • Full Time, onsite
  • Fish International Sourcing House Pte Ltd
  • Jurong East, Singapore
Salary undisclosed
Checking job availability...
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Fish International Sourcing House Pte Ltd is hiring a Full time Customer Relations Executive role in Jurong West, Singapore. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Expected salary: $2,300 - $3,800 per month

Job Description:

1. Sales Support:

  • Assist the Supply Chain Manager in supporting the Sales Team to fulfill trade deals and order requirements.

  • Ensure that all necessary logistics arrangements and documentation are in place for smooth order execution.

2. Import & Export Documentation:

  • Manage all shipping documentation related to imports and exports, ensuring accuracy and compliance with relevant regulations.

  • Prepare and process required paperwork, including invoices, packing lists, bills of lading, and customs declarations.

3. Coordination with Stakeholders:

  • Act as the primary point of contact for external partners, including shipping companies, logistics providers, forwarding agents, suppliers, and customers.

  • Coordinate all aspects of the shipment process from origin to destination.

  • Work with overseas customers and suppliers to track shipments, manage schedule changes, and handle any customs-related delays.

  • Participate in internal and external audits, ensuring all customs declarations, shipping documents, and inspection reports are accurately maintained.

  • Liaise with internal departments to ensure timely order fulfillment.

4. Proactive Follow-Up and Issue Resolution:

  • Continuously monitor logistics processes and follow up with stakeholders to ensure seamless operations.

  • Identify and troubleshoot any shipment, transportation, or customs clearance issues, ensuring quick resolution to minimize disruptions.

5. Compliance with Customs Regulations:

  • Ensure all import and export operations comply with customs regulations in both the origin and destination countries.

  • Stay updated on changes to customs policies and implement necessary adjustments for regulatory compliance.

6. Other Duties:

  • Perform other tasks as assigned by management.

Requirement:

  1. Diploma/Degree, preferably in logistics/supply chain/operations, or equivalent.

  2. Meticulous with an eye for detail, strong communication, organizational skills, and the ability to work in a fast-paced environment and work under pressure.

  3. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.

  4. Understanding of Singapore’s customs/SFA regulations.

  5. Training will be provided to applicants with little to no experience.

  6. Experienced candidates may be considered for the Supply Chain Executive role.