Network Support Engineer

Job Title: Desktop & Network Support Engineer (L2)
Location: Singapore
Urgency: Immediate Requirement
Experience: Minimum 3+ Years

Job Description:
We are looking for an experienced and skilled Desktop & Network Support Engineer to join our team in Singapore. The successful candidate will be responsible for providing Level 2 support for network and server-related issues, including troubleshooting, diagnostics, and resolution, at client locations. The role involves hands-on support and a proactive approach to maintain network health and security.

Key Responsibilities:

• Provide hands-on Level 2 support for network and server-related issues, including diagnostics, troubleshooting, and resolution, for client locations.
• Monitor and maintain network performance and server health, proactively identifying and addressing potential issues.
• Assist in the configuration, installation, and maintenance of network devices, servers, and related hardware.
• Collaborate with internal teams and escalate complex technical problems when necessary to ensure timely resolution.
• Perform regular updates, patches, and backups on systems to ensure stability and security.
• Document and maintain detailed records of network configurations, server setups, and support activities.
• Assist with site-related network and server changes, ensuring smooth transitions during new infrastructure installations.
• Provide after-hours support, as needed, including weekends and on-call duties.
• Hands-on support and troubleshooting in data center environments with physical servers and network equipment.
• Work with vendors and assist in Business-As-Usual (BAU) operations.
• Demonstrate ownership of assignments and responsibilities to ensure client satisfaction.
• Collaborate in identifying and recommending improvements to processes and infrastructure.
• Use ticketing systems efficiently to track, resolve, and escalate issues.
• Understand Incident and Problem Management to provide 2nd/3rd level support during major incidents.

Required Skills:

• Minimum 3 years of experience in Desktop & Network support, with strong troubleshooting skills for both server and network-related issues.
• Experience with Microsoft Intune and Autopilot for device management and deployment.
• Ability to work with network and server devices, including configuration, installation, and maintenance.
• Hands-on experience in managing and troubleshooting physical servers and network equipment in a data center environment.
• Strong ticketing system experience with an ability to manage incidents effectively.
• Technical aptitude with the ability to research and resolve complex issues independently.
• Ability to work under pressure and adapt to changing business needs, including after-hours support.
• Strong communication and collaboration skills, especially for interacting with support teams, vendors, and clients.
• Ability to lift heavy equipment and be on your feet throughout the day in a data center setting.

Preferred Qualifications:

• Certifications in networking or system administration (e.g., CompTIA Network+, Cisco CCNA, Microsoft certifications).
• Experience with network monitoring tools and troubleshooting methodologies.
• Understanding of security principles and best practices in network/server management.

This is an exciting opportunity for someone with solid experience in desktop and network support, eager to grow in a dynamic and fast-paced environment. If you meet the above qualifications and are ready for an immediate role, apply today!

Job Types: Full-time, Permanent

Pay: $3,059.53 - $5,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay