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- Provide hands on support of desktop / laptop / mobile devices in coordination with Service Desk Team
- Handling Walk Up Support for customer for Technical Support Issue.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs.
- Printer Maintenance.
- Providing feedback to System Enhancement teams to gather business platform requirements and determine/recommend required changes.
- Responsible for developing new operating models for deskside support services for delivery to customer.
- Responsible for continuous improvement of End User Services experience through participating in periodic technology platform reviews and customer service.
- 1 to 3 years of experience in providing IT support.
- Good understanding of computer hardware and networking systems.
- Proficient in Microsoft Office applications (emails, Excel)
- Good time management and organisational skills.
- Provide hands on support of desktop / laptop / mobile devices in coordination with Service Desk Team
- Handling Walk Up Support for customer for Technical Support Issue.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs.
- Printer Maintenance.
- Providing feedback to System Enhancement teams to gather business platform requirements and determine/recommend required changes.
- Responsible for developing new operating models for deskside support services for delivery to customer.
- Responsible for continuous improvement of End User Services experience through participating in periodic technology platform reviews and customer service.
- 1 to 3 years of experience in providing IT support.
- Good understanding of computer hardware and networking systems.
- Proficient in Microsoft Office applications (emails, Excel)
- Good time management and organisational skills.