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Key Roles & Responsibilities
- Answering user calls, emails, and chat requests for technical assistance
- Logging and tracking user requests in a ticketing system
- Providing user training and guidance on software and hardware usage
- Troubleshooting and resolving basic technical issues
- Escalating complex problems to higher-level support teams
- Maintaining a positive and professional attitude while interacting with users
Key Requirements
- Basic Troubleshooting: Ability to diagnose and resolve common technical issues related to hardware, software, and network connectivity. This includes problems like password resets, printer issues, email configuration, and basic software malfunctions.
- Operating Systems: Familiarity with common operating systems like Windows and macOS. Knowledge of Linux can be a plus.
- Hardware Knowledge: Understanding of computer hardware components such as CPUs, RAM, hard drives, and peripherals. Basic hardware troubleshooting skills are also important.
- Software Proficiency: Ability to install, configure, and troubleshoot common software applications like Microsoft Office Suite, web browsers, and email clients.
- Networking Basics: Understanding of basic networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi. Ability to troubleshoot basic network connectivity issues.
- Remote Support Tools: Proficiency in using remote support tools to assist users remotely.
- Ticketing Systems: Familiarity with ticketing systems to track and manage user requests.
- Knowledge Base Navigation: Ability to effectively use knowledge bases and online resources to find solutions to common problems.
- Documentation Skills: Ability to document solutions and create knowledge base articles for future reference
- Communication Skills: Excellent verbal and written communication skills to effectively interact with users, understand their issues, and explain technical concepts in a clear and concise manner
- Customer Service Skills: Patience, empathy, and a strong customer service orientation to provide friendly and helpful support to users.
- Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
- Time Management Skills: Ability to prioritize tasks, manage time effectively, and handle multiple requests simultaneously.
- Teamwork: Ability to work collaboratively with other IT support staff and escalate issues when necessary
- Instills good attendance & punctuality in work ethics
- Fluent in speaking & writing in English
- Able to communicate effectively in Chinese, preferably
- Open to Malaysians willing to commute from JB to SG daily
- Able to start work immediately or within short notice
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From $2,500.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Shift system
Experience:
- IT Support: 2 years (Required)
Location:
- Boon Lay (Preferred)
Work Location: In person
Application Deadline: 28/03/2025
Expected Start Date: 20/04/2025
Key Roles & Responsibilities
- Answering user calls, emails, and chat requests for technical assistance
- Logging and tracking user requests in a ticketing system
- Providing user training and guidance on software and hardware usage
- Troubleshooting and resolving basic technical issues
- Escalating complex problems to higher-level support teams
- Maintaining a positive and professional attitude while interacting with users
Key Requirements
- Basic Troubleshooting: Ability to diagnose and resolve common technical issues related to hardware, software, and network connectivity. This includes problems like password resets, printer issues, email configuration, and basic software malfunctions.
- Operating Systems: Familiarity with common operating systems like Windows and macOS. Knowledge of Linux can be a plus.
- Hardware Knowledge: Understanding of computer hardware components such as CPUs, RAM, hard drives, and peripherals. Basic hardware troubleshooting skills are also important.
- Software Proficiency: Ability to install, configure, and troubleshoot common software applications like Microsoft Office Suite, web browsers, and email clients.
- Networking Basics: Understanding of basic networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi. Ability to troubleshoot basic network connectivity issues.
- Remote Support Tools: Proficiency in using remote support tools to assist users remotely.
- Ticketing Systems: Familiarity with ticketing systems to track and manage user requests.
- Knowledge Base Navigation: Ability to effectively use knowledge bases and online resources to find solutions to common problems.
- Documentation Skills: Ability to document solutions and create knowledge base articles for future reference
- Communication Skills: Excellent verbal and written communication skills to effectively interact with users, understand their issues, and explain technical concepts in a clear and concise manner
- Customer Service Skills: Patience, empathy, and a strong customer service orientation to provide friendly and helpful support to users.
- Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
- Time Management Skills: Ability to prioritize tasks, manage time effectively, and handle multiple requests simultaneously.
- Teamwork: Ability to work collaboratively with other IT support staff and escalate issues when necessary
- Instills good attendance & punctuality in work ethics
- Fluent in speaking & writing in English
- Able to communicate effectively in Chinese, preferably
- Open to Malaysians willing to commute from JB to SG daily
- Able to start work immediately or within short notice
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From $2,500.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Shift system
Experience:
- IT Support: 2 years (Required)
Location:
- Boon Lay (Preferred)
Work Location: In person
Application Deadline: 28/03/2025
Expected Start Date: 20/04/2025