Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

IT Support Engineer

$ 2,800 - $ 3,400 / month
Checking job availability...
Original
Simplified

Experience:

  • Minimum 1-3 years of experience in IT Support.
  • Experience in IT helpdesk or IT support is preferred.

Technical Skills:

  • L1 or L2 experience in IT Support.
  • Strong understanding of computer hardware and networking systems.

Key Responsibilities:

  1. Provide hands-on support for desktop, laptop, and mobile devices, working closely with the Service Desk Team.
  2. Collaborate with the Centre of Excellence responsible for developing frameworks, processes, tools, and templates used by the Deskside Support Team.
  3. Lead and drive continuous improvement by leading a transformation team focused on reviewing support processes, methodologies, and tooling.
  4. Provide feedback to System Enhancement teams to gather business platform requirements and determine/recommend necessary changes to offered IT Services, including influencing other GTI teams for interrelated upgrades and solutions.
  5. Develop new operating models for deskside support services, ensuring successful delivery to customers.
  6. Contribute to the continuous improvement of End User Services experience by participating in periodic technology platform reviews and ensuring customer satisfaction.
  7. Lead the selection and implementation of appropriate technologies to support business objectives.
  8. Handle Walk-Up Support for customers, addressing technical support issues in a timely and effective manner.

Key Objectives:

  1. Ensure all tickets are closed on time, adhering to agreed SLAs.
  2. Create/Remove IDs as per the agreed SLA and company policies.
  3. Set a strong example to the team by taking responsibility and executing tasks with minimal supervision.
  4. Be proficient in Microsoft Office applications (emails, Excel).

Soft Skills:

  • Excellent troubleshooting and problem-solving abilities.
  • Strong interpersonal and communication skills.
  • Good time management and organizational skills.
  • Demonstrate a positive attitude, possess good customer service skills, and be resourceful, responsive, and proactive with a pleasant personality.

Additional Requirements:

  • Ability to work well under pressure and prioritize tasks efficiently.
  • Demonstrated experience in providing excellent customer service in technical environments.

Experience:

  • Minimum 1-3 years of experience in IT Support.
  • Experience in IT helpdesk or IT support is preferred.

Technical Skills:

  • L1 or L2 experience in IT Support.
  • Strong understanding of computer hardware and networking systems.

Key Responsibilities:

  1. Provide hands-on support for desktop, laptop, and mobile devices, working closely with the Service Desk Team.
  2. Collaborate with the Centre of Excellence responsible for developing frameworks, processes, tools, and templates used by the Deskside Support Team.
  3. Lead and drive continuous improvement by leading a transformation team focused on reviewing support processes, methodologies, and tooling.
  4. Provide feedback to System Enhancement teams to gather business platform requirements and determine/recommend necessary changes to offered IT Services, including influencing other GTI teams for interrelated upgrades and solutions.
  5. Develop new operating models for deskside support services, ensuring successful delivery to customers.
  6. Contribute to the continuous improvement of End User Services experience by participating in periodic technology platform reviews and ensuring customer satisfaction.
  7. Lead the selection and implementation of appropriate technologies to support business objectives.
  8. Handle Walk-Up Support for customers, addressing technical support issues in a timely and effective manner.

Key Objectives:

  1. Ensure all tickets are closed on time, adhering to agreed SLAs.
  2. Create/Remove IDs as per the agreed SLA and company policies.
  3. Set a strong example to the team by taking responsibility and executing tasks with minimal supervision.
  4. Be proficient in Microsoft Office applications (emails, Excel).

Soft Skills:

  • Excellent troubleshooting and problem-solving abilities.
  • Strong interpersonal and communication skills.
  • Good time management and organizational skills.
  • Demonstrate a positive attitude, possess good customer service skills, and be resourceful, responsive, and proactive with a pleasant personality.

Additional Requirements:

  • Ability to work well under pressure and prioritize tasks efficiently.
  • Demonstrated experience in providing excellent customer service in technical environments.