Desktop Support Engineer Mac
Job Responsibilities
Installation and configure MAC Workstations
Knowledge of Different versions of Mac OS X
Install and configure Office application with other Line of Business Applications on MAC
Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
Knowledge on File vault Encryption / Decryption
Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
Basic knowledge on Office365 services, Active Directory, and user login methods
Knowledge on JAMF application push and deployment for workstations
Walking customers through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
OS and Application support, ticket handling on INC, SR
Good to have ticketing tool knowledge – SNOW, JIRA, etc.
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
Working knowledge of office automation products and computer peripherals, like printers and scanners
Provide technical assistance and support issues related desktop support, Teams Conferencing support,
VIP user coordination and support
Professionalism when resolving service delivery and client issues in a timely manner
Identifying and escalating business and technical challenges as appropriate and in a timely manner
Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
Other Roles and responsibilities during Migration
Co-ordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Ensure all scheduled migrations are completed without any business impact
Job Responsibilities
Installation and configure MAC Workstations
Knowledge of Different versions of Mac OS X
Install and configure Office application with other Line of Business Applications on MAC
Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
Knowledge on File vault Encryption / Decryption
Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
Basic knowledge on Office365 services, Active Directory, and user login methods
Knowledge on JAMF application push and deployment for workstations
Walking customers through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
OS and Application support, ticket handling on INC, SR
Good to have ticketing tool knowledge – SNOW, JIRA, etc.
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
Working knowledge of office automation products and computer peripherals, like printers and scanners
Provide technical assistance and support issues related desktop support, Teams Conferencing support,
VIP user coordination and support
Professionalism when resolving service delivery and client issues in a timely manner
Identifying and escalating business and technical challenges as appropriate and in a timely manner
Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
Other Roles and responsibilities during Migration
Co-ordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Ensure all scheduled migrations are completed without any business impact