Customer Service Executive - Indoor Sales

The incumbent is responsible for sales activities, customer satisfaction, and achieving sales, profit, and key performance indicators (KPIs) targets for the assigned industry’s subcluster in alignment with the company’s goals. This includes working with customers, suppliers, and internal departments to meet objectives, managing accounts receivable, and performing sourcing activities. Additionally, the role aims to position the company as the go-to provider for electrical, control, lighting, safety, industrial solutions, and EV charging needs.

Responsibilities:

1. Customer Inquiries and Quotations:

• Respond to customer sales inquiries and provide quotations tailored to product specifications.
• Advise on stock availability using ERP systems.
• Follow up on quotations and secure customer orders.

2. Sourcing Activities:

• Verify customer requirements and source suitable solutions.
• Compare supplier quotes and issue purchase orders.
• Prepare customer quotations with supporting documentation

3. Order Processing:

• Acknowledge and process customer orders.
• Issue sales orders, raise purchasing requests, and ensure accurate pricing and documentation.
• Arrange deliveries and generate invoices.

4. Order Monitoring and Fulfillment:

• Track outstanding orders and ensure timely delivery using ERP systems.
• Collaborate with suppliers and internal teams to meet customer needs.

5. Customer Relationship Management:

• Conduct customer visits, follow up on inquiries, and maintain strong relationships.
• Strive to position the company as the first choice for industry solutions.

6. Issue Resolution:

• Handle and resolve complaints related to product quality, delivery, or service.
• Escalate unresolved issues and ensure customer satisfaction.
• Manage goods return and credit note issuance processes.

7.Sales and KPI Alignment:

• Drive activities that align with sales, profit, and KPI targets.
• Ensure customer satisfaction and loyalty to achieve strategic goals.

8. Continuous Improvement:

• Apply best practices to enhance customer service functions and streamline processes.

This role requires good communication, organizational, and problem-solving skills to drive customer satisfaction, operational efficiency, and company growth.

Skills & Experiences

· Diploma in any field and candidate who from Electrical, Electronic, Mechatronics Engineering, or a related discipline with engineering knowledge will be added advantage.

· Working knowledge of Microsoft Office applications with strong knowledge of Excel to include V-lookups, pivot tables, and formulas.

· Candidates who are familiar with digital platforms, e.g: ERP System - Epicor, HubSpot, Salesforce, on-line chat, e-store management, will also be considered.

· Good negotiation skills

· Effective communication and interpersonal skills

· Experience in problem-solving and decision-making

· Ability to work and thrive under pressure in a fast-paced environment while being able to multi-task.

· Works cohesively as part of a team and has an enthusiastic and good team spirit.

Highlights and Benefits

• Twice performance bonus a year , quarterly incentive schemes and annual profit sharing
• Medical and dental and TCM benefits
• Relevant training and invaluable experience.
• Free parking
• Yearly appraisal and career growth opportunity.
• Work for a company that cares about you.

Working Hours: 8:00 a.m. – 5:30 p.m.

Working Location : Kallang (5 days a week)

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,300.00 per month

Benefits:

• Dental insurance
• Employee discount
• Free parking

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person