At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Specialist, you will have a rewarding and challenging opportunity to provide high-quality service through maintaining client lifecycle from onboarding to eventual value-added follow-up services. EPOS provides a supportive learning environment to allow you to grow while making an impact to the life of SME owners.
Role Description
- Monitor and manage the client lifecycle, delivering value-added follow-up services to ensure long-term satisfaction.
- Deliver comprehensive product training sessions for new clients
- Respond to inbound inquiries and provide detailed information on queries, complaints, and feedback.
- Effectively manage and resolve customer complaints and feedback
- Achieve first-contact resolution for all handled cases
- Escalate complex issues to the support team and ensure timely and thorough resolution and follow-up
- Exhibit a positive and professional attitude towards both external and internal customers
- Proactively suggest and implement ideas to enhance the overall customer experience
- Collaborate with cross-functional teams to improve processes and contribute to the continuous improvement of customer support strategies.
Benefits:
- Strong prospects for career progression. Performance-based advancement opportunities
- Comprehensive training and mentorship for all candidates
- Skills Development Program for continuous learning
- Opportunity to acquire both technical and soft skills, ensuring long-term career stability and personal growth
- Monthly performance-based incentives/bonuses up to $500++
- Vibrant and friendly work environment – ideal for those who thrive in a dynamic setting
Qualifications & Requirements
- Bachelor's degree in Business Administration, Marketing, Hospitality or related field
- Welcome all graduands and fresh graduates.
- Confident, courteous, and tactful in customer interactions
- Training provided; no prior technical knowledge required
- Ability to quickly learn and acquire product knowledge; strong work ethic and positive attitude
- Demonstrates initiative and a proactive approach
- Proven track record in effectively managing customer relationships
- Excellent problem-solving skills and the ability to think critically
- Strong interpersonal skills and the ability to work well in a team
- Proficiency in MS Office, email, and messaging applications
At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Specialist, you will have a rewarding and challenging opportunity to provide high-quality service through maintaining client lifecycle from onboarding to eventual value-added follow-up services. EPOS provides a supportive learning environment to allow you to grow while making an impact to the life of SME owners.
Role Description
- Monitor and manage the client lifecycle, delivering value-added follow-up services to ensure long-term satisfaction.
- Deliver comprehensive product training sessions for new clients
- Respond to inbound inquiries and provide detailed information on queries, complaints, and feedback.
- Effectively manage and resolve customer complaints and feedback
- Achieve first-contact resolution for all handled cases
- Escalate complex issues to the support team and ensure timely and thorough resolution and follow-up
- Exhibit a positive and professional attitude towards both external and internal customers
- Proactively suggest and implement ideas to enhance the overall customer experience
- Collaborate with cross-functional teams to improve processes and contribute to the continuous improvement of customer support strategies.
Benefits:
- Strong prospects for career progression. Performance-based advancement opportunities
- Comprehensive training and mentorship for all candidates
- Skills Development Program for continuous learning
- Opportunity to acquire both technical and soft skills, ensuring long-term career stability and personal growth
- Monthly performance-based incentives/bonuses up to $500++
- Vibrant and friendly work environment – ideal for those who thrive in a dynamic setting
Qualifications & Requirements
- Bachelor's degree in Business Administration, Marketing, Hospitality or related field
- Welcome all graduands and fresh graduates.
- Confident, courteous, and tactful in customer interactions
- Training provided; no prior technical knowledge required
- Ability to quickly learn and acquire product knowledge; strong work ethic and positive attitude
- Demonstrates initiative and a proactive approach
- Proven track record in effectively managing customer relationships
- Excellent problem-solving skills and the ability to think critically
- Strong interpersonal skills and the ability to work well in a team
- Proficiency in MS Office, email, and messaging applications