Customer Service Officer (Part-time)

About Us
At the School of Concepts Our Tampines Hub, we are an impact-driven business on a mission to leave no child behind. Our commitment lies in empowering children with the fundamental skills of reading, writing, and spelling while providing unwavering support to parents. We are currently seeking a dedicated and enthusiastic Customer Service Officer to join our mission and be a pivotal part of our impactful journey.

Job Description

As a Customer Service Officer at SOC(OTH), you will play a pivotal role in ensuring a seamless and supportive experience for parents, teachers, and children. Your primary responsibilities will include:

• Loving Children: Demonstrate a genuine affection for children and a passion for their education and personal growth.
• Empowering Parents: Guide parents through the process of enrolling their children in our phonics programs, helping them understand how our courses align with their child's educational needs and why our programs are a valuable investment of their time.
• Customer Engagement and Retention: Cultivate and maintain strong relationships with our valued customers, ensuring their loyalty and satisfaction. Provide responsive and helpful assistance to address inquiries, concerns, and feedback promptly.
• Effective Communication: Communicate clearly and effectively with our teaching staff, parents, and students. Act as a liaison between teachers, parents, and management to ensure a collaborative and supportive learning environment.
• Motivation and Encouragement: Motivate prospective parents to enrol with us, helping them identify their child's specific needs and how our programs can address them effectively.
• Feedback Handling: Skilfully manage feedback from parents, providing constructive and positive feedback to our teaching team for their empowerment and motivation. Collaborate with the management team to ensure continuous improvement in our programs and services.
• Team Collaboration: Work cohesively with an inclusive team dedicated to our mission and contribute positively to the collaborative atmosphere at our centre.
• Admin duties (For e.g., handling school emails, calls and messages on the school phone, class scheduling, issue invoices, keep records of customer interactions, process customer accounts and file documents)

Requirements

Able to work on weekdays from 12pm to 8pm.
Passion for working with children and helping them achieve their educational goals.
Exceptional interpersonal and communication skills.
Proactive and adaptable in a fast-paced environment.
Ability to empathetically handle feedback and provide constructive input.
Strong motivation and enthusiasm for customer engagement and satisfaction.
Team player with a positive and inclusive attitude.

Job Type: Part-time

Pay: $11.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person