
Customer Service Admin
Job Scope:
• Manage the public email inbox and ensure all queries are responded to in a timely manner
• Draft and respond to public’s queries and feedback via email in a professional manner
• Escalate and report complex cases to supervisor for guidance
• Keep records of user enquiries/issues and replies
• Monitor email trends to identify common questions or issues and suggest improvements to the agency’s list of FAQs
• Publish events on portal
• Update attendance on portal
• Generate reports and statistics
• Liaise with vendors and partners on event coordination and feedback
• Perform general administrative duties as assigned
• Assist in adhoc matters when necessary
Working Arrangement:
Location: City Hall
Working Hours:
Mondays to Fridays: 9am to 6pm
Salary: from $2390/Month
Contract Duration: 3 Months (option to extend)
Job Requirements:
• Proficient in MS Excel, Word, PowerPoint and Outlook
• Good communication and interpersonal skills
• Good writing skill
• Meticulous and systematic with administrative procedures
• Able to work independently and as a team
• Good organizational skills
• Past experience in replying to public queries and/or using a CRM system will be advantageous
EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485
Job Scope:
• Manage the public email inbox and ensure all queries are responded to in a timely manner
• Draft and respond to public’s queries and feedback via email in a professional manner
• Escalate and report complex cases to supervisor for guidance
• Keep records of user enquiries/issues and replies
• Monitor email trends to identify common questions or issues and suggest improvements to the agency’s list of FAQs
• Publish events on portal
• Update attendance on portal
• Generate reports and statistics
• Liaise with vendors and partners on event coordination and feedback
• Perform general administrative duties as assigned
• Assist in adhoc matters when necessary
Working Arrangement:
Location: City Hall
Working Hours:
Mondays to Fridays: 9am to 6pm
Salary: from $2390/Month
Contract Duration: 3 Months (option to extend)
Job Requirements:
• Proficient in MS Excel, Word, PowerPoint and Outlook
• Good communication and interpersonal skills
• Good writing skill
• Meticulous and systematic with administrative procedures
• Able to work independently and as a team
• Good organizational skills
• Past experience in replying to public queries and/or using a CRM system will be advantageous
EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485