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Customer Service Admin

  • Part Time, onsite
  • Business Edge Personnel Services Pte Ltd
  • Central, Singapore
$ 2,390 - $ 4,100 / month

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Job Scope:

• Manage the public email inbox and ensure all queries are responded to in a timely manner

• Draft and respond to public’s queries and feedback via email in a professional manner

• Escalate and report complex cases to supervisor for guidance

• Keep records of user enquiries/issues and replies

• Monitor email trends to identify common questions or issues and suggest improvements to the agency’s list of FAQs

• Publish events on portal

• Update attendance on portal

• Generate reports and statistics

• Liaise with vendors and partners on event coordination and feedback

• Perform general administrative duties as assigned

• Assist in adhoc matters when necessary

Working Arrangement:

Location: City Hall

Working Hours:

Mondays to Fridays: 9am to 6pm

Salary: from $2390/Month

Contract Duration: 3 Months (option to extend)

Job Requirements:

• Proficient in MS Excel, Word, PowerPoint and Outlook

• Good communication and interpersonal skills

• Good writing skill

• Meticulous and systematic with administrative procedures

• Able to work independently and as a team

• Good organizational skills

• Past experience in replying to public queries and/or using a CRM system will be advantageous

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

Job Scope:

• Manage the public email inbox and ensure all queries are responded to in a timely manner

• Draft and respond to public’s queries and feedback via email in a professional manner

• Escalate and report complex cases to supervisor for guidance

• Keep records of user enquiries/issues and replies

• Monitor email trends to identify common questions or issues and suggest improvements to the agency’s list of FAQs

• Publish events on portal

• Update attendance on portal

• Generate reports and statistics

• Liaise with vendors and partners on event coordination and feedback

• Perform general administrative duties as assigned

• Assist in adhoc matters when necessary

Working Arrangement:

Location: City Hall

Working Hours:

Mondays to Fridays: 9am to 6pm

Salary: from $2390/Month

Contract Duration: 3 Months (option to extend)

Job Requirements:

• Proficient in MS Excel, Word, PowerPoint and Outlook

• Good communication and interpersonal skills

• Good writing skill

• Meticulous and systematic with administrative procedures

• Able to work independently and as a team

• Good organizational skills

• Past experience in replying to public queries and/or using a CRM system will be advantageous

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485