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Jobs or company...

Customer Service Admin

Salary undisclosed
Checking job availability...
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World Marketing Group Pte Ltd is hiring a Full time Customer Service Admin role in Bedok, Singapore. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Expected salary: $2,000 - $2,400 per month

About the Company:

World Marketing Group (WMG) specializes in crossborder parcel and mail logistics in the Asian region. As a licensed postal service operator, the company has wide commercial and postal networks to facilitate clearance and delivery of eCommerce parcels. The company has offices in various locations such as Singapore, Bangkok, Hong Kong, Taipei, Beijing, Shanghai, and more, along with partnership operations in several other cities.

Overview:

This role can be based either in Singapore or KL, Malaysia.

Do note that this role will be based in Singapore and this will be a on a 6-month contract with high potential for conversion to permanent (depending on business needs).

Duties and responsibilities:-

· Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.

· Expedite all critical orders with local subcontract vendors.

· Assist to manage clients and vendors administratively and operationally.

· Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.

· Assist to update SOPs, billing instructions and payment instructions.

· Assist to work on RFQs from clients.

· Assist to prepare invoices.

· Any other projects as and when assigned.

Qualifications:-

· Minimum Diploma holders or above in any field

· Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders.

· Need to be IT Savvy (especially MS Office tools)

· Knowledge and experience in logistics preferred.

· Commitment to meet tight datelines and reporting requirements

· Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.

· A positive attitude is a must.

· Able to start immediately or within short notice preferred