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Customer Service Officer

$ 2,500 - $ 3,000 / month

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  • lst level helpdesk to respond to calls
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot
  • Agent would need to be able to take stress of answering calls from members of public" problems and queries.

Requirements:

Open to work in shifts, on weekends and PHs

1. Shift/Work schedule – 44 hours per week. 5.5 days.

2. PH allowance which is $100 for every PH that candidate is scheduled to work

3. Candidate is expected to work on rotating shift. We have a few shift timing below:

  • 6.45am to 3.45pm,
  • 8am to 5pm,
  • 9am to 6pm,
  • 11am to 8pm,
  • 12.45pm to 10.45pm.
  • lst level helpdesk to respond to calls
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot
  • Agent would need to be able to take stress of answering calls from members of public" problems and queries.

Requirements:

Open to work in shifts, on weekends and PHs

1. Shift/Work schedule – 44 hours per week. 5.5 days.

2. PH allowance which is $100 for every PH that candidate is scheduled to work

3. Candidate is expected to work on rotating shift. We have a few shift timing below:

  • 6.45am to 3.45pm,
  • 8am to 5pm,
  • 9am to 6pm,
  • 11am to 8pm,
  • 12.45pm to 10.45pm.