
Customer Service Officer
$ 2,500 - $ 3,000 / month
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Simplified
- lst level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot
- Agent would need to be able to take stress of answering calls from members of public" problems and queries.
Requirements:
Open to work in shifts, on weekends and PHs
1. Shift/Work schedule – 44 hours per week. 5.5 days.
2. PH allowance which is $100 for every PH that candidate is scheduled to work
3. Candidate is expected to work on rotating shift. We have a few shift timing below:
- 6.45am to 3.45pm,
- 8am to 5pm,
- 9am to 6pm,
- 11am to 8pm,
- 12.45pm to 10.45pm.
- lst level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot
- Agent would need to be able to take stress of answering calls from members of public" problems and queries.
Requirements:
Open to work in shifts, on weekends and PHs
1. Shift/Work schedule – 44 hours per week. 5.5 days.
2. PH allowance which is $100 for every PH that candidate is scheduled to work
3. Candidate is expected to work on rotating shift. We have a few shift timing below:
- 6.45am to 3.45pm,
- 8am to 5pm,
- 9am to 6pm,
- 11am to 8pm,
- 12.45pm to 10.45pm.