Guest Relations Officer
$ 2,000 - $ 2,000 / Per Mon
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Guest Relations Officer
Summary of Responsibilities:
Assist guests with check in and checkout, and other cashiering duties
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Handle guests’ mails, messages, and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to Guest Relations Assistant
Supervise the Front Office team to personalize the guest arrival/departure experience
Provide On-The-Job training for new colleagues
Meet, greet and provide rooming for VIP guests
Analyze room inventory and monitor rooms count situation
Attend daily briefings and relevant departmental and interdepartmental meetings
Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
Ensure strict compliance of the Credit Card Privacy – PCI
Ensure strict compliance to the Cash Float SOP
Qualifications
Minimum ‘O’ Level education
Minimum 2 years hotel Front Office experience
Read, Write, Speak English Fluently
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera will be an advantage
Presentable, well groomed with leadership quality
Adaptable to multicultural guest needs, works with diverse cultures
Able to work under pressure and independently
Summary of Responsibilities:
Assist guests with check in and checkout, and other cashiering duties
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Handle guests’ mails, messages, and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to Guest Relations Assistant
Supervise the Front Office team to personalize the guest arrival/departure experience
Provide On-The-Job training for new colleagues
Meet, greet and provide rooming for VIP guests
Analyze room inventory and monitor rooms count situation
Attend daily briefings and relevant departmental and interdepartmental meetings
Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
Ensure strict compliance of the Credit Card Privacy – PCI
Ensure strict compliance to the Cash Float SOP
Qualifications
Minimum ‘O’ Level education
Minimum 2 years hotel Front Office experience
Read, Write, Speak English Fluently
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera will be an advantage
Presentable, well groomed with leadership quality
Adaptable to multicultural guest needs, works with diverse cultures
Able to work under pressure and independently
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