Epicareer Might not Working Properly
Learn More

Customer Relations Executive

$ 2,600 - $ 2,800 / month

Checking job availability...

Original
Simplified
  • Provides customer service on a rotational shift basis.
  • Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
  • Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
  • Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
  • Maintain accurate records of user issues and resolutions, generating reports as needed.
  • Review and streamline administrative and helpdesk processes to improve overall efficiency.
  • Perform data entry into the SFEMS system.
  • Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.
  • Provides customer service on a rotational shift basis.
  • Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
  • Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
  • Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
  • Maintain accurate records of user issues and resolutions, generating reports as needed.
  • Review and streamline administrative and helpdesk processes to improve overall efficiency.
  • Perform data entry into the SFEMS system.
  • Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.