
Customer Relations Executive
$ 2,600 - $ 2,800 / month
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- Provides customer service on a rotational shift basis.
- Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
- Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
- Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
- Maintain accurate records of user issues and resolutions, generating reports as needed.
- Review and streamline administrative and helpdesk processes to improve overall efficiency.
- Perform data entry into the SFEMS system.
- Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.
- Provides customer service on a rotational shift basis.
- Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
- Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
- Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
- Maintain accurate records of user issues and resolutions, generating reports as needed.
- Review and streamline administrative and helpdesk processes to improve overall efficiency.
- Perform data entry into the SFEMS system.
- Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.