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Customer Relations Officer

$ 2,200 - $ 2,200 / month

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BROWHAUS – The first concept store in Singapore to specialize in Brow and Lash Grooming Services. Signature treatments like Brow Resurrection and Eye Define keep us at the forefront of grooming technology, while proprietary products such as our Semi Permanent Makeup After-care System caters to grooming needs at home.

Team Benefits:

5 days work week, retail hours
Completion Bonus
Referal Program
Career Progression
Pick up a new skillset
F&B and Beauty perks and discounts available
Sales commission and Incentives

Job Responsibilities:
• Provide a friendly and hospitable welcome to customers.
• Handle calls and enquiries in a professional, courteous and polite manner.
• Handle all customers’ requests in a timely and efficient manner.
• Attend to customers’ enquiries or appointment bookings through phone calls, WhatsApp or face to face interactions.
• Assist with booking, changing and cancellation of appointments
• Engage new customers and provide excellent customer service to drive retention and sales.
• Promote products, services and packages to boost sales opportunities.
• Deliver product knowledge to customers through effective communication to increase consumers’ understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other ad-hoc duties where necessary.

Job Requirements:
• Passion for beauty services
• Committed to deliver high standards of customer service
• Strong interpersonal and communication skills
• Able to operate basic computer applications
• No experience are also welcome