Customer Relation Executive

Job Description:

• Customer Reception: Greet and guide visitors, clients, and customers as they arrive, ensuring a welcoming environment, while maintaining a neat and organised reception area.
• Phone and Communication Management: Answer and manage incoming phone calls, emails, and messages, responding or redirecting them appropriately.
• Scheduling & Appointments: Organise and manage appointments and maintain the calendar of activities to ensure smooth operations.
• Administrative Support: Perform clerical tasks such as issuing receipts, filing, data entry, and managing correspondence (emails, letters, packages).
• Customer Service: Respond to inquiries, offer information, and ensure a positive experience for all visitors.
• Record Keeping: Maintain accurate records of visitors, appointments, and deliveries for both security and organisational purposes.
• Event Coordination: Assist in coordinating office activities, events, and other initiatives.
• Support to Staff and Management: Provide general administrative support to staff and upper management.

Requirements:

• Strong organisational and communication skills.
• Friendly, professional demeanor with a focus on creating a positive impression.
• Ability to multitask and manage various responsibilities efficiently.
• Excellent customer service skills, contributing to a pleasant experience for all visitors.
• Ability to support sales activities when needed.

Job Type: Full-time

Pay: $2,000.00 - $3,000.00 per month

Supplemental Pay:

• Performance bonus

Work Location: In person