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Customer Relation Executive (CRE)

$ 2,800 - $ 3,500 / month

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  • Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
  • Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
  • Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
  • Maintain accurate records of user issues and resolutions, generating reports as needed.
  • Review and streamline administrative and helpdesk processes to improve overall efficiency.
  • Perform data entry into the SFEMS system.
  • Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.
  • ITC or a Diploma in Business Administration, Information Technology, or a related field.
  • Proven experience in administrative and helpdesk roles, ideally within a technology-driven environment.
  • Proficiency in Microsoft Office applications and familiarity with IT systems.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team, with a proactive approach to problem-solving.
  • Customer service experience and shift work are required.
  • Serve as the primary point of contact for internal and external stakeholders, responding to inquiries and requests in a timely manner.
  • Provide assistance to users in navigating system applications and offer Level 1 technical support via phone or email.
  • Escalate complex technical issues to the appropriate IT personnel and ensure timely resolution.
  • Maintain accurate records of user issues and resolutions, generating reports as needed.
  • Review and streamline administrative and helpdesk processes to improve overall efficiency.
  • Perform data entry into the SFEMS system.
  • Assist the Facilities Manager in compiling reports and ensure prompt submission from respective strategic partners.
  • ITC or a Diploma in Business Administration, Information Technology, or a related field.
  • Proven experience in administrative and helpdesk roles, ideally within a technology-driven environment.
  • Proficiency in Microsoft Office applications and familiarity with IT systems.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team, with a proactive approach to problem-solving.
  • Customer service experience and shift work are required.