Customer Service Staff
Job Description:
The Customer Service Assistant/Associate (“CSA”), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers’ enquiries (in-store, by email or phone) to drive customer experience across channels.
He/she operates in a fast-paced, diverse, and customer-centric store environment. As the first point-of-contact in store, he/she serves as the ambassador of the organisation. Activities includes:
In-person customer service, such as in-store greetings, customer service desk operations, attending to walk-in product returns.
Remote/virtual customer service via phone, email or text.
Providing pre- and post-sales support, including assisting customers with redemption, as well as support corporate redemptions.
Maintain overall store operations.
Any ad-hoc assignments assigned by the superior within reason.
Requirements:
Retail experience is preferred.
Customer-oriented and able to communicate effectively.
Basic Microsoft Office skills and camera knowledge are required.
Must be able to stand for long hours at the retail front and must be committed to work on the weekends.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 01 February 2025
- Expected salary: $1,900 - $2,100 per month
