G
Customer Service Data Analyst
$ 7,800 - $ 7,800 / month
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- Analyze customer service data to identify trends and improvement areas.
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
- You have at least 2 years experience, ideally within a Data Analyst role.
- You have working knowledge of Looker Studio and Microsoft Excel
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
- Opportunity to make a positive impact
- Flexible working options
- Excellent career development opportunities
- Analyze customer service data to identify trends and improvement areas.
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
- You have at least 2 years experience, ideally within a Data Analyst role.
- You have working knowledge of Looker Studio and Microsoft Excel
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
- Opportunity to make a positive impact
- Flexible working options
- Excellent career development opportunities