Position Overview:
As the Sales and Customer Service Administrator at Happie SG Pte Ltd, you will play a vital role in providing administrative support to our sales department and delivering outstanding customer service to both existing and new customers. This diverse position involves handling paperwork, invoicing, answering calls, filing, using accounting software, communicating with patience and professionalism, processing payments, and collaborating with cross-departmental teams, including technicians.
Responsibilities:
- Provide administrative support to the sales department, including scheduling appointments, preparing sales documents, and maintaining customer records.
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions.
- Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
- Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
- Answer incoming calls and respond to customer inquiries promptly and professionally, redirecting calls or providing assistance as appropriate.
- Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
- Utilize accounting software to manage customer accounts, track payments, and generate reports to support financial analysis and decision-making.
- Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.
- Collaborate effectively with cross-departmental teams, including technicians, to coordinate customer service efforts and resolve technical issues as needed.
Qualifications:
- Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and accounting software.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
- Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.
- Previous experience working with technicians or in a technical environment is advantageous.
Job Type: Full-time
Pay: $2,400.00 - $2,800.00 per month
Benefits:
- Additional leave
- Employee discount
- Promotion to permanent employee
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Experience:
- Sales administration: 1 year (Preferred)
Work Location: In person
Application Deadline: 10/04/2025
Position Overview:
As the Sales and Customer Service Administrator at Happie SG Pte Ltd, you will play a vital role in providing administrative support to our sales department and delivering outstanding customer service to both existing and new customers. This diverse position involves handling paperwork, invoicing, answering calls, filing, using accounting software, communicating with patience and professionalism, processing payments, and collaborating with cross-departmental teams, including technicians.
Responsibilities:
- Provide administrative support to the sales department, including scheduling appointments, preparing sales documents, and maintaining customer records.
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions.
- Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
- Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
- Answer incoming calls and respond to customer inquiries promptly and professionally, redirecting calls or providing assistance as appropriate.
- Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
- Utilize accounting software to manage customer accounts, track payments, and generate reports to support financial analysis and decision-making.
- Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.
- Collaborate effectively with cross-departmental teams, including technicians, to coordinate customer service efforts and resolve technical issues as needed.
Qualifications:
- Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and accounting software.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
- Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.
- Previous experience working with technicians or in a technical environment is advantageous.
Job Type: Full-time
Pay: $2,400.00 - $2,800.00 per month
Benefits:
- Additional leave
- Employee discount
- Promotion to permanent employee
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Experience:
- Sales administration: 1 year (Preferred)
Work Location: In person
Application Deadline: 10/04/2025