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Desktop Technician

$ 2,300 - $ 2,300 / Per Mon

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AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.



Job Descriptions:

To maintain & troubleshoot Client Software & Hardware Onsite or Remotely.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Requirements:

Technical knowledge on PC Hardware and Software.

Training will be provided.

Minimally Nitec in IT related discipline