Outlet Manager

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

Take responsibility for the business performance of the outlet
Perform roll call daily prior to the operating hours to highlight on issues and to motivate staff
Analyze and plan for outlet sales levels and profitability
Work hand-in-hand with marketing department to organize marketing activities such as promotional events and discount schemes
Plan for duty roster
Work with outlet chef on menu planning
Manage staff and provide them with feedback
Respond to customer complaints and ensure customer satisfaction
Ensure that all employees adhere to the company’s uniform standard
Ensure compliance on high standards of quality control, hygiene, and health and safety
Check stock levels and order supplies
Work with various department on other administrative matters such as payroll, accounts closing etc
Perform other reasonable job duties as requested by Supervisors
Handling emergency and difficult situation

Requirements:

At least 2 years of relevant experience in institutional catering or F&B industry
Minimum ‘O’ level or Diploma in F&B service or equivalent
Willing to be involved in hands on operations
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and a team player