Guest Relations Executive (Restaurant)

Job Descriptions

Actively listen to guest feedback, both positive and negative, to identify areas for improvement.
Resolve guest complaints and issues promptly and professionally, ensuring a positive outcome.
Handle guest inquiries and requests in a timely and courteous manner.
Maintain a positive and welcoming demeanor, creating a memorable dining experience for all guests.
Collect and analyze guest feedback through surveys, online reviews, and direct interactions.
Identify recurring issues and implement corrective actions to improve guest satisfaction.
Share guest feedback with relevant departments to drive continuous improvement.
Build strong relationships with regular guests and VIPs, recognizing and rewarding their loyalty.
Handle guest reservations and special requests, ensuring a seamless dining experience.
Collaborate with the marketing team to develop guest loyalty programs and promotional campaigns.
Assist with restaurant operations, including seating guests, managing waitlists, and monitoring service standards.
Collaborate with the management team to implement new initiatives and improve operational efficiency.
Ensure compliance with all relevant health and safety regulations.

Requirements

Minimum of 1 year of experience in customer service or hospitality role.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to multitask and prioritize tasks effectively.
Positive attitude and a passion for providing exceptional guest service.
Proficiency in relevant software (e.g., reservation systems, CRM software).