Customer Service, Freight Forwarding (OFFICER/EXECUTIVE)

At a Glance:
Reporting to the Customer Service Manager – this role is responsible for ensuring exceptional customer service and maintaining efficient operations.

About the role:
The role involves managing customer enquiries, as well as coordinating with various departments to ensure timely deliveries and optimal inventory levels.

• Act as operation focal point for customer queries (e.g documentation and shipment status) and complex order resolution
• Manage all customer enquiries in a time sensitive manner
• Handle and process shipment orders
• Liaise and coordinate with overseas agents, customers, suppliers/contractors, and operations team
• Manage invoicing and receivables, quotations generation and monitoring of delivery shipments
• Maintain good relationship with customers and provide good customer service
• Other ad-hoc duties

Skills & Experiences Required:
To succeed in this role, you must be able to work in a fast-paced, at times ambiguous and complex environment and have:

• 3+ years working experience in relevant field
• Ability to multi-task, prioritise and manage time effectively
• Exceptional customer service skills
• Excellent verbal and written communication skills

What we offer:

• Competitive benefits on leave management, flexi benefits;
• Comfortable but efficient culture and atmosphere of company;
• Opportunity for self-development inside of company vertically and horizontally.

Application Process:
Only shortlisted candidates will be contacted. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: $1,800.00 - $3,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person