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Jobs or company...
E

Customer Service Executive

  • Full Time, onsite
  • EASY SPEED INTERNATIONAL LOGISTICS LIMITED
  • Museum, Singapore
Salary undisclosed
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Customer Service Executive (Airfreight)

Location: Singapore

Company: Easyspeed International Logistics Pte Ltd

Position: Full-time

About Us

We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month.

Position Summary

We are looking for a dedicated and detail-oriented Airfreight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating airfreight shipments, and ensuring timely and accurate communication with clients and internal teams.

Key Responsibilities

- Procure the most effective option based on rates, transit time, customers’ requirements, etc.

- Generate competitive quotations.

- Be part of the Control Tower for the region.

Customer Support

- Act as the primary point of contact for customers regarding airfreight inquiries and shipments.

- Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

- Manage the logistics of airfreight shipments, including booking, tracking, and documentation.

- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

- Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

- Prepare and review shipping documentation to ensure compliance with international regulations and company policies.

- Maintain accurate records of all transactions and communications related to airfreight shipments.

Collaboration

- Work closely with the operations and sales teams to provide a seamless customer experience.

- Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications

- Bachelor’s degree in Logistics, Business Administration, or a related field preferred.

- Minimum of 3 years of experience in airfreight customer service or freight forwarding.

- Strong understanding of airfreight operations, regulations, and industry practices.

- Excellent communication skills, both verbal and written, with a strong customer service orientation.

- Detail-oriented with strong organizational and multitasking abilities.

- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

What We Offer

- Competitive salary and benefits package.

- Opportunities for professional development and career growth.

- A collaborative and supportive work environment.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their relevant experience to .

**Easyspeed International Logistics Pte Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $30,000.00 - $54,000.00 per year

Benefits:

  • Health insurance
  • Parental leave
  • Professional development
  • Promotion to permanent employee

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Work Location: In person