
Executive, Customer Service
$ 2,600 - $ 2,600 / month
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Represent the Company in a professional manner as a front line employee
Identifying and responding to customers’ needs by providing technical advices
Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
Prepare quotation, debit note or credit note to customers and raise work orders, material requisition and invoices
Provide technical advice to customers
Negotiation of repair pricing with customers
Recommends service contract
Raise job orders to workshops & contractors
Liaise with controllers & contractors on service/repair quality and price of work
Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
Update the service/repair schedule and vehicle collection with customers.
To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
Escalate more pressing issues to Supervisors.
Collection of payment
Performs ad hoc duties as assigned by Supervisors
Requirements
Possesess problem solving ability and customer centric mindset
Minimum NTC Automotive Technology, Preferably Technical Engineer Diploma (Land Transport)
Proficient with Microsoft Word and Excel
At least 2 -3 years of experience in customer service-related activities or relevant skills in automotive repairs industries
Familiar with Maximo system advantageous
EA Personnel Name: Leon Kok Seng
EA Personnel No: R25127304
EA License No: 24C2402
Identifying and responding to customers’ needs by providing technical advices
Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
Prepare quotation, debit note or credit note to customers and raise work orders, material requisition and invoices
Provide technical advice to customers
Negotiation of repair pricing with customers
Recommends service contract
Raise job orders to workshops & contractors
Liaise with controllers & contractors on service/repair quality and price of work
Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
Update the service/repair schedule and vehicle collection with customers.
To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
Escalate more pressing issues to Supervisors.
Collection of payment
Performs ad hoc duties as assigned by Supervisors
Requirements
Possesess problem solving ability and customer centric mindset
Minimum NTC Automotive Technology, Preferably Technical Engineer Diploma (Land Transport)
Proficient with Microsoft Word and Excel
At least 2 -3 years of experience in customer service-related activities or relevant skills in automotive repairs industries
Familiar with Maximo system advantageous
EA Personnel Name: Leon Kok Seng
EA Personnel No: R25127304
EA License No: 24C2402