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- Attentive to customers queries and requests related to banking transactions.
- Actively offer advisory solutions to meet customer's needs.
- Be proactive to resolve service issues to escalate to manager if unresolved.
- Identify growth opportunities to value-add our customers via sales leads and referrals.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions
- Constantly support and participate in Bank's ongoing campaigns and programmes.
- Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.
- Degree or Diploma with relevant service experience.
- Strong passion to build meaningful customer relationships and enhance customer experiences.
- Effective listening skills with good problem-solving skills.
- Possess excellent multi-tasking skills and be able to function under pressure.
- Strong communication skills characterized by excellent writing and speaking skills.
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