Senior / Community Relations Executive (Media & Communications)

Epworth Community Services is a Social Service Agency (SSA) that helps at-risk children and youths from needy and disadvantaged families. We want to create a better world for them so that they can develop their potential. Our work focuses on promoting the mental well-being of children and youths by building strong families and imparting skills for resilient living.

We are a registered charity, a full member of the National Council of Social Service (NCSS) and an Institution of a Public Character (IPC).

With a vision to enable Strong Families, Resilient Living, Beautiful Minds. Our work focuses on promoting and supporting the mental well-being of children and youths through building strong families, and by imparting abilities and skills for resilient living.

In Epworth, the diversity of our services provides many opportunities to match your professional and personal aspiration in the social service sector. We believe that people are our greatest asset and every individual has talent and ability that can be developed to their fullest potential.

Senior / Community Relations Executive (Media & Communications)

We are expanding our team and are looking for talented individual to join us in the following role:

1) Responsibilities:

Content Creation & Communication:

• Content Strategy: Develop and execute a comprehensive content strategy that aligns with the organisation's goals and values. This includes setting objectives for content marketing, identifying target audiences, and selecting appropriate platforms for message dissemination.
• Editorial & Creative Support: Provide editorial oversight and designs for all online and offline communications, ensuring clarity, consistency, and a unified tone across all content. This includes reviewing and editing content created by other departments to maintain high standards.
• Publications: Coordinate the production of the organisation’s quarterly newsletters and Annual Report, including gathering content, liaising with designers and printers, and ensuring timely delivery.
• Digital Content Management: Regularly update and maintain the organisation's website and social media profiles, ensuring content is current, accurate, and engaging. This includes creating and scheduling posts, monitoring online engagement, and responding to comments and queries in a timely manner.
• Multimedia Storytelling: Lead the development of multimedia content, including short videos and infographics, to enhance storytelling efforts and engage a broader audience. Collaborate with external vendors when necessary to produce high-quality content.
• Content Performance Analysis: Track and analyse the performance of content across various platforms using tools such as Google Analytics and social media insights. Use this data to refine content strategies and improve engagement rates.

Branding & Marketing:

• Campaign Management: Work closely with the Community Relations team to plan and execute fundraising/awareness campaigns that promote the organisation's mission, programmes, and events. This includes developing key messages, creating promotional materials, and coordinating online/offline communications.
• Corporate Communications: Develop communication strategies and presentations that effectively convey the organisation’s impact to corporate partners, donors, and other stakeholders.
• Stakeholder Engagement: Foster relationships with key stakeholders, including corporate partners, volunteers, and beneficiaries, to strengthen the organisation’s network and support base. This involves regular communication, updates, and opportunities for involvement in the organisation’s activities.

Event Planning & Project Support:

• Event Coordination: Work with the team in planning and organising fundraising events, such as galas and themed campaigns. Responsibilities include budget management and vendor coordination.
• Community Programme Support: Assist in the development and execution of community programmes that align with the organisation's mission. This includes coordinating logistics, engaging volunteers, and ensuring the successful delivery of programmes to target communities.
• Innovation and Improvement: Identify opportunities for process improvements within the department and lead efforts to implement more efficient workflows and innovative communication practices.
• Cross-Functional Collaboration: Work on projects as directed by the Manager of Community Relations and/or the Executive Director. This may involve collaborating with other departments to achieve strategic objectives and providing support for new initiatives.

Requirements:

• Bachelor’s Degree/Diploma in Design, Communications, Marketing, or a related field.
• Strong command of written and spoken English as need to provide editorial oversight for all communications
• Proficiency in social media and digital platforms (TikTok, Facebook, LinkedIn, Instagram).
• An eye for visual design and storytelling.
• Able to produce short videos and reels from conception to completion.
• Skilled in digital software, such as Adobe Design Suite (Illustrator, InDesign, Premiere Pro), is advantageous.
• Resourceful, creative, adaptable, and able to multitask in a dynamic environment.
• Effective organisation and project management skills.
• Self-motivated with a proactive and positive attitude.
• Prior experience in or understanding of the social service sector is a bonus.

Additional Information:

• Location: Walking distance from Bukit Batok MRT.
• Working Hours: Monday to Friday (office hours), with occasional Saturdays (time-off will be provided).
• Family-friendly culture with hybrid working arrangements.
• Attractive remuneration packages including fixed and variable bonuses.

If you're passionate about making an impact and believe you have the skills to excel in this, we’d love to hear from you!