Full Time Bubble Tea Service Crew

KEBUKE is a premium bubble tea shop dedicated to crafting authentic and delicious drinks with the finest ingredients. We pride ourselves on delivering exceptional customer service and creating a welcoming atmosphere for our customers. We are looking for enthusiastic and reliable individuals to join our team as full-time at our outlets at Taste Orchard, Sembawang Shopping Centre and The Cathay! If you are passionate about bubble tea and thrive in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities

• Provide excellent customer service, including taking orders, answering questions, and handling transactions.
• Prepare and serve drinks, including brewing tea, cooking pearls, and crafting drinks according to company standards and procedures.
• Assist with opening and closing duties, such as cashiering, setting up equipment or cleaning.
• Ensure the right cash float amount for opening and closing cashier.
• Operate the point-of-sale (POS) system to process payments accurately.
• Handle cash, credit card, and mobile payments (third party platforms and applications).
• Manage daily cash reconciliation and report discrepancies.
• Handle membership, online ordering enquiries and discrepancies.
• Follow operational procedures, such as shift handovers and reporting issues to supervisors.
• Ensure knowledge of menu items and stay updated on promotions, seasonal items, or changes to the menu.
• Support promotional activities or events when needed.
• Handle feedback or complaints in a professional manner, escalating them to management if necessary.
• Maintain quality control to ensure consistency in taste and presentation of cakes, teas and toppings.
• Maintain cleanliness and organization of the store, including equipment, utensils, workstations and dining areas.
• Follow food safety and hygiene standards as required by Singapore regulations.
• Restock ingredients and supplies as needed.
• Uphold company policies and ensure a positive experience for every customer.
• Collaborate with team members to maintain a smooth workflow during peak hours.
• Dispose of waste properly and perform regular deep cleaning tasks.

Qualifications:

• Previous experience in food service or retail is a plus but not required, training will be provided.
• Applicants with basic food hygiene certification is preferred.
• Friendly and approachable personality with strong communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Reliable and punctual with a strong work ethic.
• Willingness to learn and adapt to new processes.
• Must be available for full-time shifts, including weekends and holidays.

We regret to inform that only shortlisted applicants will be contacted.

Job Type: Full-time

Pay: $2,200.00 - $2,800.00 per month

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Shift system
• Weekend availability

Work Location: In person