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Customer Service Specialist

$ 2,500 - $ 3,000 / month

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Join our client for a fun and fulling job!

Customer Service Staff:

• Act as a key point of contact to assist Customer Service and Bus Transport Executives in handling inquiries via phone, email, and in-person interactions.

• Support customers with the online booking process, troubleshoot booking-related issues, and ensure a smooth user experience.

• Deliver effective solutions to customer concerns, prioritising high levels of satisfaction.

• Conduct follow-ups to confirm customer issues are resolved and their expectations are met.

Administrative Support (Pre-Camp):

• Update and manage booking system capacity, ensuring all information is accurate and up to date.

• Review, generate, and analyse reports from the booking system to support planning and decision-making.

• Maintain accurate and organised administrative records in preparation for camp operations.

• Assist in the preparation and organisation of documents required for camp setup.

• Monitor payment statuses, update finance records, and manage refund and credit reports.

Administrative Support (During Camp):

• Continuously update and generate administrative reports as needed to support camp operations.

• Provide logistical and administrative assistance to the Customer Service, Transport, and Operations teams to ensure seamless camp execution.

• Handle ad-hoc administrative tasks effectively, maintaining flexibility and responsiveness during the camp season.

Qualifications and Skills:

• Strong communication and interpersonal skills with a preference for bilingual proficiency.

• Excellent organisational and time management skills with an ability to handle multiple tasks and deadlines.

• Attention to detail and a proactive approach to problem-solving.

• Previous experience in customer service or administrative roles is an advantage.

Mandarin speaking candidates necessary, as a significant portion of customers speak Mandarin.

5 days work week, with occasional Saturdays. Contract period from Feburary to August 2025.

Join us now!