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Customer Service Specialist

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Tiong Bahru Road Singapore, Singapore
RM 3,500 - RM 6,000 / Per Mon

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Responsibilities:

  • Creating & Managing FAQ pages.
  • Creating & Managing Template.
  • Create, improve, and suggest in-house CS process.
  • Monitoring the in-game status.
  • Reviewing in-game content with a checklist and monitoring server status
  • Responding to players' emails and assisting in resolving their inquiries.
  • Collecting daily and weekly user data and reports.
  • Recording and tracking BUG issues.
  • Conduct Game Testing.
  • Working on other tasks assigned by the team leader.
  • No Phone Call.

Qualifications:

  • 2-3 years of experience in a customer service role.
  • Experience in the Game industry for 2 years or more is preferred.
  • Fluent in both Mandarin and English.
  • Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.
  • Passion for gaming is a positive attribute.
  • Availability to work remotely with highly responsive.

    Hiring Type:

    Contract: 6 or 12 months

    Work Location:

    Remote (Work from home)

    Working Hours:

    Night Shift 01:00 am - 10:00 am (Malaysia Time)

Salary:

3,500 - 6,000 MYR