Responsibilities: - Creating & Managing FAQ pages.
- Creating & Managing Template.
- Create, improve, and suggest in-house CS process.
- Monitoring the in-game status.
- Reviewing in-game content with a checklist and monitoring server status
- Responding to players' emails and assisting in resolving their inquiries.
- Collecting daily and weekly user data and reports.
- Recording and tracking BUG issues.
- Conduct Game Testing.
- Working on other tasks assigned by the team leader.
- No Phone Call.
Qualifications:- 2-3 years of experience in a customer service role.
- Experience in the Game industry for 2 years or more is preferred.
- Fluent in both Mandarin and English.
- Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.
- Passion for gaming is a positive attribute.
- Availability to work remotely with highly responsive.
Hiring Type:Contract: 6 or 12 months Work Location:Remote (Work from home) Working Hours: Night Shift 01:00 am - 10:00 am (Malaysia Time)