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Key Responsibilities
- Handle Customer Inquiries: Respond to customer queries via phone, email, or Whatapps chat regarding products, pricing, delivery and quality.
- Resolve Customer Complaints: Address and resolve customer complaints related to food quality, safety or delivery issues.
- Process Customer Orders: Assist with processing customer orders, including managing inventory, tracking shipments, and resolving order discrepancies.
- Provide Product Information: Offer information and support to customers about food products, ingredients, allergens and nutritional content.
- Collaborate with Production and Logistics Teams: Work closely with production and logistics teams to resolve customer issues related to product availability, delivery or quality.
- Maintain Customer Records: Update customer records and databases with accurate information, including contact details, order history, and preferences.
- Participate in Quality Assuance: Participate in quality assurance activities, such as product testing, to ensure customer satisfaction and regulatory compliance.
- Support New Product Launches: Assist with launching new food products, incuding providing customer support, training, and product information.
- Monitor Customer Feedback: Analyze customer feedback and complaints to identify trends and areas for improvement.
- Food Safety Knowledge: Familiarity with food safety regulations, such as HACCP, GMP, allergen management.
- Customer Service Skills: Excellent communication and problem-solving skills to provide exceptional customer service.
- Product Knowledge: Familarity with food products, ingredients, and nutritional content.
- Time Management: Ability to prioritize tasks, manage multiple customer inquiries, and meet deadlines.
- Teamwork: Ability to collaborate with production, logistics, and quality assurance teams to resolve customer issues.
- Working Hours: Typical office hours, with occasional overtime to support peak production periods or customer inquiries.
- Work Environment: Office environment, with occasional visits to production facilities or warehouses.
Key Responsibilities
- Handle Customer Inquiries: Respond to customer queries via phone, email, or Whatapps chat regarding products, pricing, delivery and quality.
- Resolve Customer Complaints: Address and resolve customer complaints related to food quality, safety or delivery issues.
- Process Customer Orders: Assist with processing customer orders, including managing inventory, tracking shipments, and resolving order discrepancies.
- Provide Product Information: Offer information and support to customers about food products, ingredients, allergens and nutritional content.
- Collaborate with Production and Logistics Teams: Work closely with production and logistics teams to resolve customer issues related to product availability, delivery or quality.
- Maintain Customer Records: Update customer records and databases with accurate information, including contact details, order history, and preferences.
- Participate in Quality Assuance: Participate in quality assurance activities, such as product testing, to ensure customer satisfaction and regulatory compliance.
- Support New Product Launches: Assist with launching new food products, incuding providing customer support, training, and product information.
- Monitor Customer Feedback: Analyze customer feedback and complaints to identify trends and areas for improvement.
- Food Safety Knowledge: Familiarity with food safety regulations, such as HACCP, GMP, allergen management.
- Customer Service Skills: Excellent communication and problem-solving skills to provide exceptional customer service.
- Product Knowledge: Familarity with food products, ingredients, and nutritional content.
- Time Management: Ability to prioritize tasks, manage multiple customer inquiries, and meet deadlines.
- Teamwork: Ability to collaborate with production, logistics, and quality assurance teams to resolve customer issues.
- Working Hours: Typical office hours, with occasional overtime to support peak production periods or customer inquiries.
- Work Environment: Office environment, with occasional visits to production facilities or warehouses.