Customer Service Representative- SG

SUMMARY: The Customer Representative is responsible for supporting the sales of VSE products by identifying leads, educating prospects on products through customer communications, trainings, building relationships, and providing customers with exceptional support. The Customer Service Representative will serve as a first point of contact between the customer and our business. Perform support activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities. Maintaining securing existing program business levels as well as to identify new customer opportunities. Work to maintain highest quality and service standards.

Duties & Responsibilities

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products and services.
• Enter customer orders into ERP system and make sure the order is executed to meet customer expectations.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Support opportunities, problem resolution and escalated issues for customers.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential outlets and other trade factors.
• Participates in customer visits, and include relevant internal participants as needed.
• Establish and maintain a trusting, positive and strong relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Routinely follow up on open opportunities.
• Cultivate customer relationship and proactively create new opportunities by sharing the scope of all products and services.
• Other duties as assigned.
  
  

Minimum Requirements

• General Education completed and/or Apprenticeship.
• Minimum of 4 years of relevant/technical work experience
• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• Ability to read, speak and write at a proficient level.
• Having Sales or Key Accounting Management Experience is preferred.
  
  

Preferred Requirements

• Post general education degree.
• 5+ years of relevant work experience
• Quantum Control ERP experience or related aviation information system experience.
• 5+ years of experience in the sales, customer service, and/or aviation industry.
• Experience with U.S. Export Rules and regulations.
• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments.
  
  

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.

Let Us Tell You Why

Time Off: Enjoy Paid Time Off to relax and recharge.

Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.

Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.

Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.

Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.

Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.

Insurance: We've got you covered with Short-Term and Long-Term disability insurance.

Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?

Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!

Apply Now

SUMMARY: The Customer Representative is responsible for supporting the sales of VSE products by identifying leads, educating prospects on products through customer communications, trainings, building relationships, and providing customers with exceptional support. The Customer Service Representative will serve as a first point of contact between the customer and our business. Perform support activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities. Maintaining securing existing program business levels as well as to identify new customer opportunities. Work to maintain highest quality and service standards.

Duties & Responsibilities

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products and services.
• Enter customer orders into ERP system and make sure the order is executed to meet customer expectations.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Support opportunities, problem resolution and escalated issues for customers.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential outlets and other trade factors.
• Participates in customer visits, and include relevant internal participants as needed.
• Establish and maintain a trusting, positive and strong relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Routinely follow up on open opportunities.
• Cultivate customer relationship and proactively create new opportunities by sharing the scope of all products and services.
• Other duties as assigned.
  
  

Minimum Requirements

• General Education completed and/or Apprenticeship.
• Minimum of 4 years of relevant/technical work experience
• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• Ability to read, speak and write at a proficient level.
• Having Sales or Key Accounting Management Experience is preferred.
  
  

Preferred Requirements

• Post general education degree.
• 5+ years of relevant work experience
• Quantum Control ERP experience or related aviation information system experience.
• 5+ years of experience in the sales, customer service, and/or aviation industry.
• Experience with U.S. Export Rules and regulations.
• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments.
  
  

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.

Let Us Tell You Why

Time Off: Enjoy Paid Time Off to relax and recharge.

Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.

Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.

Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.

Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.

Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.

Insurance: We've got you covered with Short-Term and Long-Term disability insurance.

Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?

Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!

Apply Now