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The Retail Manager is responsible for overseeing daily store operations, ensuring an excellent customer experience, and achieving sales targets. This role involves managing and mentoring team members, handling inventory and administrative tasks, and driving initiatives to enhance store efficiency and customer satisfaction. The Retail Manager will also ensure that promotional activities and customer interactions align with the brand's standards.
Key Responsibilities:
Customer Service Excellence
Lead and train staff to provide outstanding customer service, ensuring all customers feel valued and welcomed.
Handle customer complaints and feedback professionally, focusing on maintaining a positive brand experience.
Sales and Promotions
Oversee and support team members in promoting membership packages and product promotions.
Develop sales strategies to increase store revenue and meet performance targets.
Analyze sales data and adjust sales tactics to optimize results.
Store Operations
Ensure smooth day-to-day store operations, including housekeeping, merchandising, and organization.
Maintain appropriate inventory levels, place stock orders, and manage costs to support store profitability.
Enforce security protocols to prevent loss and ensure a safe shopping environment for customers and staff.
Cashier and Administrative Functions
Oversee POS system operations, ensuring accurate transactions and cash handling.
Assist in managing administrative tasks, including scheduling, payroll, and staff performance evaluation
Inventory and Product Management
Monitor inventory levels and coordinate with vendors to ensure timely stock replenishment.
Supervise product stacking, display, and replenishment to maintain an organized and visually appealing store layout.
Key Responsibilities:
Customer Service Excellence
Lead and train staff to provide outstanding customer service, ensuring all customers feel valued and welcomed.
Handle customer complaints and feedback professionally, focusing on maintaining a positive brand experience.
Sales and Promotions
Oversee and support team members in promoting membership packages and product promotions.
Develop sales strategies to increase store revenue and meet performance targets.
Analyze sales data and adjust sales tactics to optimize results.
Store Operations
Ensure smooth day-to-day store operations, including housekeeping, merchandising, and organization.
Maintain appropriate inventory levels, place stock orders, and manage costs to support store profitability.
Enforce security protocols to prevent loss and ensure a safe shopping environment for customers and staff.
Cashier and Administrative Functions
Oversee POS system operations, ensuring accurate transactions and cash handling.
Assist in managing administrative tasks, including scheduling, payroll, and staff performance evaluation
Inventory and Product Management
Monitor inventory levels and coordinate with vendors to ensure timely stock replenishment.
Supervise product stacking, display, and replenishment to maintain an organized and visually appealing store layout.
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