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Production Support Consultant

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Production Support Consultant

Smart IMS Company is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customized IT Consulting Solutions, Project Management, IT resourcing and on/offshore Application Development Services across the Asia Pacific region.

We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.

Responsibilities:

- Deliver 1st and 2nd line support for market application production services.

- Partner with the global support teams, infrastructure, and development teams to ensure quality support to our end users.

- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.

- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.

- Carry out post incident review with development and infrastructure teams.

Requirements:

- Relevant experience in production support in a financial service environment.

- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.

- Familiar with ITIL incident change management environment.

- Functional knowledge in Equity and Derivatives products is a plus.

Additional Information:

- Location: HarbourFront

- Working hours: Regular working hours

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month renewable contract with 2 months' notice period.