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Receptionist

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $3,000 - $3,500 per month
  • Immediate start available

Roles & Responsibilities

The Receptionist will provide support to the Director and ground staff, assisting with customer-related needs. Participant in research involving how to improve the customer satisfaction level.

Specific Responsibilities:

  • Deliver consistent high quality and reliable communications and customer service leading to an excellent customer experience

  • Attend to all online inquiries, feedback and complaints, and all related matters

  • Be the first contact point for complaints and refunds handling process

  • Maintaining a polite, helpful, and professional manner. Making outbound calls to resolve customer complaints and other outstanding issues

  • Service recovery to ensure customer satisfaction

  • Participate in programs to improve customer service level and efficiency.

  • Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service.

  • Promptly maintain and upkeep internal databases with information on sales and insightful information based on interactions with customers.

Technical Skills and Competencies:

  • Ensures customer satisfaction through timely and accurate information and deliveries

  • Excellent interpersonal relationship skills

  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

  • Ability to multi-task, prioritize and manage time effectively

  • Customer orientation and ability to adapt/respond to different types of characters

  • Strong phone contact handling skills

  • Organisational, project management skills, analytical and effective problem resolution skills

  • Manage pressure effectively

  • Professional, proactive, positive and “can-do” attitude