- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $3,000 - $3,500 per month
- Immediate start available
Roles & Responsibilities
The Receptionist will provide support to the Director and ground staff, assisting with customer-related needs. Participant in research involving how to improve the customer satisfaction level.
Specific Responsibilities:
Deliver consistent high quality and reliable communications and customer service leading to an excellent customer experience
Attend to all online inquiries, feedback and complaints, and all related matters
Be the first contact point for complaints and refunds handling process
Maintaining a polite, helpful, and professional manner. Making outbound calls to resolve customer complaints and other outstanding issues
Service recovery to ensure customer satisfaction
Participate in programs to improve customer service level and efficiency.
Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service.
Promptly maintain and upkeep internal databases with information on sales and insightful information based on interactions with customers.
Technical Skills and Competencies:
Ensures customer satisfaction through timely and accurate information and deliveries
Excellent interpersonal relationship skills
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Ability to multi-task, prioritize and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Strong phone contact handling skills
Organisational, project management skills, analytical and effective problem resolution skills
Manage pressure effectively
Professional, proactive, positive and “can-do” attitude