Data Centre Technician

Responsibilities:

• Assist with the implementation and maintenance of physical data center infrastructure, ensuring optimal performance and reliability.
• Perform the installation, replacement, and troubleshooting of hardware components, cables, and related systems.
• Manage and secure data-bearing devices (e.g., hard drives, SSDs) in accordance with company policies and industry best practices.
• Ensure proper tracking, storage, and disposal of sensitive data to maintain data integrity and security.
• Respond to and resolve issues within a ticket-based environment, adhering to established SLAs and operational protocols.
• Collaborate with team members to escalate and address complex issues efficiently.
• Maintain accurate records of equipment installations, replacements, and troubleshooting activities.
• Provide detailed reports on recurring issues and suggest process improvements to enhance data center performance.
• Follow all safety and operational guidelines to ensure compliance with organizational and regulatory standards.
• Support efforts to maintain a clean, organized, and efficient data center environment.

Requirements:

• Strong understanding of physical IT infrastructure, including cabling, hardware, and data-bearing devices.
• Experience with ticketing systems and familiarity with ITIL processes is a plus.
• Ability to work independently or as part of a team in a fast-paced, dynamic environment.
• Excellent troubleshooting and problem-solving skills.
• Commitment to maintaining data security and confidentiality.

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified.