Call Centre Executive
$ 2,400 - $ 2,400 / month
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CALL CENTRE EXECUTIVE
We are seeking a motivated and customer-focused Call Centre Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing information, and ensuring high levels of customer satisfaction.
As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:
- Handle a high volume of inbound and outbound calls in a timely manner.
- Handles guests needs or requests and reports complaints.
- Answer questions regarding hotel facilities and services, local attractions, directions, etc
- Pass on requests in a timely and accurate manner to appropriate colleagues or relevant departments to follow up
- Process in-room dining food orders and communicate effectively with the F&B and Culinary teams to ensure in-room dining orders are processed with accuracy and efficiency
- Effectively manage all hotel communications, telephone, and mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
- Maintain guest history records to assist with returning guests
- Able to work in a fast-paced environment due to high volume of inquiries
- Carry out any other reasonable duties and responsibilities as assigned
We are seeking a motivated and customer-focused Call Centre Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing information, and ensuring high levels of customer satisfaction.
As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:
- Handle a high volume of inbound and outbound calls in a timely manner.
- Handles guests needs or requests and reports complaints.
- Answer questions regarding hotel facilities and services, local attractions, directions, etc
- Pass on requests in a timely and accurate manner to appropriate colleagues or relevant departments to follow up
- Process in-room dining food orders and communicate effectively with the F&B and Culinary teams to ensure in-room dining orders are processed with accuracy and efficiency
- Effectively manage all hotel communications, telephone, and mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
- Maintain guest history records to assist with returning guests
- Able to work in a fast-paced environment due to high volume of inquiries
- Carry out any other reasonable duties and responsibilities as assigned