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Working hours: 9am - 6pm (Mon-Fri)
Salary: up to $5500 + bonus incentive As the Operations Manager, you will oversee the day-to-day operations of our centre, ensuring compliance with company standards while fostering a positive environment for both clients and team members.Key Responsibilities:
- Client Management: Maintain strong client relationships, addressing inquiries and concerns promptly.
- Operations Oversight: Implement and monitor operational systems, standards, and processes.
- Logistics and Budget Management: Manage logistics, third-party vendors, and maintain budget compliance.
- Team Leadership: Train and mentor team members, ensuring clear communication of daily tasks.
- Financial Responsibilities: Handle invoicing, collections, and petty cash management.
- Client Move-in/Move-out Coordination: Ensure a seamless process for new clients and those transitioning out.
- Upselling Services: Promote additional services to enhance client experience.
- Bachelors degree in Tourism Management, Business Management, or a related field.
- 3-5 years of experience in the hospitality or tourism industry, with a focus on customer relations and operations.
- Proficient in Microsoft Office and customer service management.
- Strong communication and up-selling skills.
- Personal Attributes:
- Service-oriented with an eye for detail and a sense of urgency.
- Organized, effective communicator, and committed to team development.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
DID: 6950 9738Lim Yi Tian, Candy
EA License No. 02C4944
Registration No. R1109829
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