Operations Manager

Location: Central

Working hours: 9am - 6pm (Mon-Fri)

Salary: up to $5500 + bonus incentive

As the Operations Manager, you will oversee the day-to-day operations of our centre, ensuring compliance with company standards while fostering a positive environment for both clients and team members.

Key Responsibilities:

• Maintain strong client relationships, addressing inquiries and concerns promptly.
• Implement and monitor operational systems, standards, and processes.
• Manage logistics, third-party vendors, and maintain budget compliance.
• Train and mentor team members, ensuring clear communication of daily tasks.
• Handle invoicing, collections, and petty cash management.
• Ensure a seamless process for new clients and those transitioning out.
• Promote additional services to enhance client experience.

Qualifications and Experience:

• Bachelor's degree in Tourism Management, Business Management, or a related field.
• 3-5 years of experience in the hospitality or tourism industry, with a focus on customer relations and operations.
• Proficient in Microsoft Office and customer service management.
• Strong communication and up-selling skills.

Personal Attributes:

• Service-oriented with an eye for detail and a sense of urgency.
• Organized, effective communicator, and committed to team development.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

Please kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to . Your interest will be treated in strict confidence.

People Profilers Pte Ltd

DID: 6950 9738

Lim Yi Tian, Candy

EA License No. 02C4944
Registration No. R1109829