(SGP-SINGAPORE) People Operations Associate, APAC

Full Time, onsite
Dow Jones
Singapore, Singapore

Salary undisclosed

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Job Description: About Us:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).About the Role:The Dow Jones People team encourages the diverse opinions, skills, and strengths of our colleagues around the world with respect and empathy when delivering work. We do this by working together for the greater good, sharing our expertise, experience and ideas to support each other both within our team. We are uniquely positioned as a partner to our employees and businesses to develop relationships focused on both people and goals.The People Connect & Talent Acquisition Associate is a unique hybrid role which is a member of the People Operations team (known as People Connect Group) as well as Talent Acquisition team within the People Team in Dow Jones. In this role, you will provide HR operational support to employees and managers across the Asia Pacific region, mainly through a self-service ticketing system (SOFI). This role will also support the APAC Talent Acquisition lead in all recruitment coordination activities across the region.This is a role that requires the ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).You will live our values of Collaboration, Trust, Impact, and Excellence through your work, delivering a people-first approach to our client groups, driving improvements around our own ways of working, and supporting data-driven strategies. The role reports into Director, People APAC, based in Singapore as well as Senior Manager, Talent Acquisition based in New York and works closely with the APAC People team across the region.You Will:Be the first contact for for HR queries and requests from employees, line managers, HRBPs and Centers of Excellence across the full employee life cycle, including but not limited to, employee onboarding, off boarding, payroll-related queries, benefits, leave of absence, PTO balances, employee care and developmentComplete employee transactions across multiple HR systems, ensuring that the centralized HCM (Workday) remains the source of truth and accurateUnderstand the whole of HR to know where to transition queries.Collaborate with other HR teams to recommend enhancements to deliver resolutionsCoach employees on available HR self-service tools to guide efficiency and customer satisfactionProvide an excellent customer experience and managing to defined Service Level Agreements (SLAs)Work with the Workday Operations Management team, including escalationsSupport onboarding of new joiners including document collection and data inputMaintain and process employee records and documents over the employee lifecycle for internal documentation and payroll purposesManage scheduling for interviews (in-person or virtual) for candidates, recruiters and team members across the business groups, providing an excellent and seamless candidate experienceOnboard external vendors & process related invoicesOrganize all facets of a candidate's interview process: scheduling interviews (on-site and remote), managing communication workflow, coordinating travel/reimbursementSupport end-to-end new hire process to completion; creating and sending offer letters and contracts, initiating background checks; escalate discrepancies for resolutionSupport with the onboarding of new team members, deliver informative sessions, provide ongoing support while upholding the high standards of excellenceDrive and deliver additional projects from time to time that further develop skills and impactSupport, generate and update all reporting templates and needs for the regionYou Have:1 - 3 years hr support/ operation experienceExperience working with contemporary HR Technology platforms (e.g. Workday, JIRA, ServiceNow, automated recruiting tools, ATS)Detail oriented with excellent interpersonal communication skills (verbal and written)Strong interpersonal skills in dealing with all levels of managementExperience using and maintaining multiple tools such as Canva, Sterling, Gmail, Google Docs, Google Slides, Google Form and Google SheetsExperience coordinating and performing multiple tasksBachelor's Degree or equivalent work experience in a related fieldOur Benefits:Comprehensive Insurance & Retirement plansPaid Time Off and LeavesEducation BenefitsFamily Care BenefitsCareer Growth ProgramsAccess to Dow Jones ProductsEmployee Referral ProgramEmployee Well-being Support & Fitness ProgramsReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area: Dow Jones - PeopleJob Category: Human ResourcesUnion Status:Non-Union roleSince 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Req ID: 43700

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