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Cluster Director of Operations

Salary undisclosed

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The Cluster Director of Operations for M Social & Studio M Hotel Singapore is a key member of our leadership team, responsible for overseeing the smooth and efficient day-to-day operations of the entire hotel. You will ensure exceptional guest service, manage departmental budgets and staff, and implement strategies to maximize guest satisfaction and profitability. Handle any other general tasks and special projects assigned. Read More…

Duties and responsibilities

  • Lead and supervise department heads across all areas of the hotel, including housekeeping, front office, food and beverage, maintenance, and engineering.
  • Develop, implement, and monitor operational systems and processes to ensure efficient and timely completion of tasks.
  • Work closely with department heads to set departmental goals, budgets, and performance metrics.
  • Analyze data and reports to identify areas for improvement and implement cost-saving initiatives.
  • Ensure adherence to brand standards, safety protocols, and guest service excellence.
  • Oversee staff recruitment, training, and development to create a highly motivated and engaged team.
  • Maintain positive relationships with vendors and suppliers to secure the best possible rates and services.
  • Conduct regular inspections to ensure the hotel's facilities and equipment are well-maintained and meet safety standards.
  • Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.
  • Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.
  • Prepare reports for senior management on the hotel's performance and identify areas for improvement.

Job Specification

  • Bachelor's degree in Hospitality Management, Business Administration.
  • Minimum 10 years of experience in hotel operations management, with a proven track record of success.
  • Strong understanding of all departments within a hotel operation.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to develop and motivate a team environment.
  • Data-driven approach to problem-solving and decision-making.
  • Excellent analytical and financial skills.
  • Strong commitment to guest satisfaction and service excellence.
  • Proficiency in hospitality software and technology systems.