Senior Executive, Agency Services Division

ORGANISATION / DIVISION INFORMATION

As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

The Agency Services Division administers healthcare schemes with MOH and supports evaluation of other government schemes' applications and appeals, including aligning relevant systems to policy changes.

Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.

Acting Tomorrow For Today: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.

Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.

Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.

Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.

SUMMARY OF THE ROLE

As an Executive/ Senior Executive in the Agency Services Division, you will be responsible for conducting means-test, assessing applications and/ or appeals, liaising with members of the public, and case managing applications and/ or appeals.

JOB RESPONSIBILITIES

Operations

• Perform means-testing (MT) for various healthcare schemes such as MediShield Life (MSHL) premium subsidies, Additional Premium Support (APS) applications, Community Health Assist Scheme (CHAS), Household means-testing (HHMT) and MediSave appeals.
• Apply guidelines independently to assess applications and/ or appeals, following up with applicants on escalated issues to ensure adherence to SOPs.
• Coordinate with teammates and partners to manage timelines and deliver outcomes for applications and appeals, including notifications for renewals and MT collaterals.
• Communicate with the members of public and/or healthcare service providers to clarify and ascertain their application details, resolve issues, and advise on necessary actions or documents required for approval according to the scheme’s criteria and guidelines.
• Ensure proper communication of application and/ or appeal outcomes (i.e. approval, rejection, incomplete) to members of public and/ or healthcare service providers within the policy guidelines and service level, including explaining policy decisions and outcomes as needed.

Process and System

• Collaborate with both internal and external stakeholders to develop and improve operational workflows for efficient case resolution and follow-up support.
• Articulate detailed requirements to IT vendor for system enhancements to support process and policy changes.
• Participate in user acceptance testing (UAT) to ensure system changes align seamlessly with requirements.
• Coordinate with IT teams to facilitate smooth production releases, minimizing downtime and ensuring the integrity of healthcare schemes.

Vendor Management

• Establish and maintain strong working relationships with vendor(s) to ensure service level agreements (SLAs), such as printing and archival, are met.
• Address issues proactively and work on performance improvements as needed.

Ad-Hoc Assignments

• Perform secretariat duties for divisional and external meetings.

JOB REQUIREMENTS

Education Requirement(s):

Bachelor’s degree in any field.

Key Qualities:

• Excellent verbal, written, communication and interpersonal skills.
• Meticulous, helpful, collaborative with a strong process orientation.
• Good analytical and organizational skills. Able to systematically analyse and break down tasks to achieve desired outcomes.
• Capable of addressing issues related to front-to-back-end processing that may impact customer experience.
• Ability to work independently while managing multiple tasks simultaneously.
• Proficient in more than one language/dialect to effectively coordinate with diverse members of public and/or healthcare service providers.

Years of Experience Required:

• Entry level candidates are welcome to apply.
• Candidates with relevant experience in managing grant applications and related areas, such as loans approvals, student admission approvals will have an added advantage.

A Sneak Peek into What You Can Expect to Learn:

Growth Mindset: This role encourages you to broaden your skill set by working on diverse schemes and cross-training in different areas of the business.

Team Environment: This role enables you to work in an environment that encourages teamwork, open communication, and shared success.

Impact: Your work in this role will have a direct, positive impact on the community, enhancing the quality of life for many.