Senior Manager, Incentives Management (LIMD)

What the role is:

Levy and Incentives Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on:

Reporting to the Team Leader, the successful candidate will be responsible for reviewing and developing business processes to support various incentives programmes, augment operational efficiency and improve service delivery in funding administration.

Responsibilities:

• Design, develop and implement effective operational processes relating to funding administration
• Implement business process re-engineering and digitisation initiatives
• Coordinate with business technology to implement system enhancements and support system development projects
• Review workflows, develop SOPs and guidelines in alignment with funding policy implementation plans
• Build and continuously strengthen processes and operational policies to achieve high service standards
• Engage with training providers and other stakeholders to support and address queries to ensure smooth operation in grant administration
• Assist in the management of the outsourced service partner
• Require working on large datasets to perform data extraction, collation, tracking, and analyses
• Draw insights from data analyses to facilitate funding administration, risk management and process re-design
• Collate data and statistics and prepare information for reporting
• Perform secretariat responsibilities for a multiple-agency workgroup

What we are looking for:

• Tertiary qualification
• At least 6 years of relevant work experience in grants, operations or project management
• Possess good analytical and problem-solving skills
• Able to work independently, within a team and across teams
• Good interpersonal relationship skills and be able to adapt to fast pace of work
• Good verbal and written communication skills, including stakeholder management and presentation skills
• Proficient in word processing, spreadsheet and presentation applications
• Knowledge of SkillsFuture Grants and Continuous Education Training and Industry experience are an advantage
• Candidates without the required qualifications but with relevant experience are welcome to apply